Basin Electric Power Cooperative Service Dispatcher (Part-time) (2 positions) (Extends 06/07/2019 Posting) in BISMARCK, North Dakota
Job DescriptionPosition Title: Service Dispatcher (Part-time) (2 positions) (Extends 06/07/2019 Posting)
Department/Location: Member Services & Administrative / Bismarck, ND
Company: Basin Electric Power Cooperative
This position dispatches after hours work crews, equipment, or service vehicles in response to consumer requests concerning power outages, member service issues, and dispatching and handling line crews; and provides telephone coverage during business and non-business hours for Basin Electric Power Cooperative (BEPC) and its member systems located across nine states.
To perform effectively in this position, the incumbent must have strong customer service, verbal and written communication, and interpersonal skills; and the ability to assist callers in a professional manner at a level acquired through the completion of a high school diploma or equivalent (GED or HSED) and two years of office and/or customer service experience. This position works 12-hour shifts, nights, weekends, holidays, and days on a rotating basis, and on an on-call scheduled basis. Overtime may be required, as needed. Experience with personal computers in a Windows environment and with Microsoft Word and Outlook is required. The incumbent must possess or be capable of obtaining a cardiopulmonary resuscitation (CPR) certification.
Typical Physical/Mental/Environmental Demands:
This position requires frequent sitting and standing/walking; and occasional reaching below and above shoulder level, use of keyboard/computer, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. It also requires finger dexterity and hand coordination. This position requires good hearing and vision, and the ability to speak. It also requires the ability to develop plans, procedures and goals; present information to others; and work under stress to complete projects within deadlines. The incumbent must be able to hear alarms and have good color vision to observe color weather radar and color indicators on security systems. The incumbent must be able to quickly make decisions, follow procedures, relay vital information, and coordinate resources. In stressful situations, the incumbent must be able to perform extensive work with very little outside contact at a control console.
Applicants interested in this opening should go to https://www.basinelectric.com to apply.
Employees must apply through Inside Basin, by clicking on a position and signing into the Infor Application.
If you have any questions, please contact HEATHER M. SCHLENKER at 701-557-5603.
Basin Electric is an Equal Employment Opportunity Employer regarding Minorities, Females, Protected Veterans and Individuals with Disabilities.
Position Service Dispatcher (Part-time) (2 positions) (Extends 06/07/2019 Posting)Category DISPATCHEmployment Type EMPLOYEELocation US:ND:BISMARCKReq ID 709